About Us

A Packaging Plant, Not a Broker

Every pallet, crate, and cut board we sell is built at 4400 Helton Drive in Florence. When you call, you talk to the people running the saws.

  • 2003Building here since
  • 260,000+Pallets a year
  • 100+Active customers
  • 150 miDelivery radius
A Shoals Box & Pallet builder nailing a pallet deck on the shop floor in Florence, Alabama
What We Make

Nine Things, One Building

We started in 2003 building pallets. The rest of the list came from customers asking whether we could handle the boxes and the film too.

  • New pallets
  • Used pallets
  • Custom crates
  • Corrugated boxes
  • Pads and sheets
  • Stretch film
  • Specialty-cut lumber
  • Recycling
  • Inventory programs

More than 260,000 pallets a year come off the lines here, alongside a used-pallet recovery operation, a corrugated shop, and an ISPM 15 certified heat-treatment kiln. All of it under one roof on Helton Drive.

How We Work

What You Can Expect

Quotes come back in a day

Within one business day, usually sooner. A complex crate takes longer to price, but somebody answers either way.

One to two weeks, typically

Depends on the product, the size of the order, and what is already on the floor. We can often accommodate urgent orders when capacity allows.

Stocked recycled pallets. New pallets built to your specifications

Used 48x40s are generally in stock. New pallets get built to your drawing, not pulled from a catalog.

Our trucks, not a broker

About 150 miles in every direction. Our own fleet gives us greater control over scheduling and delivery.

Pallets come back to us

We buy them, credit your account, or haul them off at no charge. We recommend the recovery option that makes the most sense based on pallet type, condition, and volume.

Approved specifications are documented

Approved specifications are documented for consistent repeat production, so the fiftieth run matches the first one.

Josh McGill, president of Shoals Box & Pallet, at his desk in the Florence office
Why People Stay

Ask a Customer and You Get the Same Answer

Customers consistently point to our reliability, responsiveness, and service: delivering when promised, picking up the phone, and sorting it out when something is needed in a hurry.

We build around the customer's application instead of pushing everyone into the same program. That customer-first approach has helped us build relationships that last for years.

Our mission is to honor the Lord by building a great company that serves our employees, customers, vendors, and community with excellence. We want customers to view us not simply as another vendor, but as a dependable partner in packaging.

A Shoals Box & Pallet delivery truck at the Florence, Alabama plant
Come See Us

Ten Minutes From Muscle Shoals

4400 Helton Drive, Florence, AL 35630. Will-call pickup is open during business hours, and the coffee is usually on.

Hours
Monday to Thursday, 7:30 to 4:30
Friday, 7:30 to noon
We deliver
Roughly 150 miles out, reaching Huntsville, Decatur, Athens, Russellville, Iuka, Tupelo, and Memphis
Talk to us
(256) 767-3813
csr@shoalsboxandpallet.com

What You Can Hold Us To

On-Time Delivery

Your order shows up when we said it would. Standing orders run on a schedule you set.

Quality Materials

Quality starts with the right materials. From lumber and corrugated to stretch film, we supply products selected to perform reliably in your application. Products are inspected before they leave our facility.

Custom Builds

Send a drawing, a sample, or just the load itself. We build it to fit.

Quality Products. Priority Service. Delivered On Schedule.

Materials that hold up, a team member who answers, and deliveries that arrive when promised. Tell us what you're shipping, and we'll help determine the right packaging specifications.

Monday-Thursday 7:30-4:30 · Friday 7:30-12:00